Paper Plane - Skirving Street
Paper Plane is a great wee gift shop which recently opened on Skirving Street as a replacement for Note which had sadly closed ist doors a couple of months earlier. Run by Pam and Gillian, who also own Butterfly Kisses next door, its a very fun and friendly place to buy an interesting selection of cards and wrapping paper. The two shops are connected by a link door at the rear and you can happily browse from one to the other.
With a lot of the gift items, cards etc moving to Paper Plane, Butterfly Kisses has had a bit of a restock and layout change and now has a wider range of ladies clothing and a selection household style gift items at the back. Paper Plane has more of the gift items, toys, books, cards and wrapping paper. It also has a good selection of smellies and a really nice ever changing selection of artists prints (like above).
Paper Plane
12 Skirving StreetGlasgow G41 3AA
0141 649 5450
Labels: Skirving Street
posted by Ann at 09:23
2 Comments:
love this place, Pam (owner i think), ordered me some lovely little mirrors that i'd seen online to give to my bridesmaids and did everything she could to get them to my for my wedding day. Unfortunately, her supplier was a bit late but i got them and they're fab and she did me a cracking deal on them too. Also, the bridesmaids all loved them!
cracking place with cracking service.
Ais x
I have always loved Paper Plane (and its sister shop Butterfly Kisses) on Skirving Street, that is until I tried to make a return today. I appreciate that shops do not have a legal obligation to give a refund on purchased goods, but did think that they have to display their refund policy next to the till. Not so in Paper Plane where I was, very unsmilingly but politely, informed that they would only offer a credit note or exchange. I politely, but likewise unsmilingly, expressed my disappointment that I hadn't been informed of their returns policy at the time of sale, that their policy wasn't displayed anywhere in the shop (in fact their Saturday cashier thought they actually did do refunds), and that as a fairly regular customer who always tried to shop locally and support local businesses, I thought this was a poor show, so much so that I'd think twice about continuing to give them my business. The co-owners response was essentially that she was happy to lose my custom. I would really have thought that a smiling apology (even if standing firm on credit note/exchange only stance), a commitment to display said policy posthaste, and a hope that they would in fact retain my custom would have been more in keeping with the smiley happy demeanour adopted when selling goods. Very very poor show.
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